_logo.png){kind=logo}
Ideas can come from anywhere. Organizations struggle to prioritize the great ones because they don't know the company's "Why".
... then how to deliver against that "Why".
That's where I come in.
I lead teams to identify and deliver experiences that have impacted millions of people - from the way you engage with your healthcare provider to how you feed your family.
Driving a digital transformation while mobilizing a remote jewelry workforce during COVID.
Partnering with Apple to launch a native photobook app for RR Donnelly featured at WWDC.
Launching a new loyalty experience across channels while managing their new breakfast offerings launch digitally.
Designing a unified CMS experience for one of America's largest healthcare networks while the organization rebranded.
Past Clients & Partners
Over the years, I've worked with a ton of clients and partners. Here's just a smattering.
I've always had a passion for psychology. Experience Strategy is just an extension of it.
Starting in Program Management, my philosophy was that every problem is my problem. That's why I've learned everything I can from every discipline required to make ideas a reality.
This uniquely positions me to take findings, pull out the insights, and chart the course ahead for organizations.
Proven experience leading full-stack teams to develop human experiences that improve lives and create value through qualitative and quantitative research methods that drive actionable insights.
Let's start with brand purpose and your "why". With that, let's create the future in a way that pushes on conventional experiences for both your employees and customers. In doing so, we'll create new things and push the limits of technology.
As an Agile geek, I think that the manifesto and principles can be applied to everything - even in my personal life.
Decompose the effort, map dependencies, minimize meetings, focus on building new experiences, and iterate. Test and learn.
One of the best feelings is creating an open space for people to grow and seeing them grasp an opportunity they never thought possible.
I start with understanding everyone's goals and then give them a supportive space they feel they can show up in new ways.
Really enjoyed working with Nick for his ability to bring together creative designs that were also technically feasible in complex matrixed organizations.
I can't recommend Nick enough as a partner and leader across all aspects of CX/UX, Dev, Change Mgmt., Operations, Finance, Field Teams, etc.
Nick was a true partner that would challenge the client and internal teams to create better experiences. He brings together experience strategy and product management to get real experiences in market.
Nick is an exceptional leader with a proven ability to navigate complex organizations and lead cross-functional teams to bring experiences to life.
I had the pleasure of working with Nick at FJORD (Accenture) where he demonstrated exceptional leadership as the program and growth lead for the Motif photobook application in partnership with Apple and R.R. Donnelly. Nick's ability to seamlessly manage complex stakeholder relationships while driving program delivery was impressive.
